Privacy Policy

Introduction

J Machin & Sons (Machins DIY) ("we", "us") respects your privacy. This policy explains what personal information we collect when you use https://machinsdiy.com or contact us about DIY retail, framing, printing, photocopying and related enquiries, and how we use it.

Last updated: July 2026.

Who we are

J Machin & Sons (Machins DIY) is based in 3-5 Watson Road, Worksop, S80 2BA, United Kingdom. For privacy questions or requests about your data, contact us using the details at the end of this page.

Information we collect

We only collect what we need to run the business and reply to you:

• Name, email address and phone number when you submit a form, book online, or message us
• Details you choose to include in your message (for example pet information, job description, or preferred times)
• Technical data such as browser type and pages visited, used in anonymous or aggregated analytics where enabled
• Cookie preferences if you accept or decline cookies on this site

How we use your information

We use your information to:

• Respond to enquiries and provide the service you asked for
• Confirm, rearrange or cancel bookings and appointments
• Send essential service messages (for example booking confirmations)
• Keep the website secure and understand basic anonymous usage

Legal basis

We process your information because it is necessary to take steps at your request before a contract, to perform a contract with you, or because we have a legitimate interest in running and improving a local business website — balanced against your rights.

Where we rely on consent (for example non-essential cookies), you can withdraw it at any time.

Sharing your information

We do not sell your personal information.

We may share data with trusted service providers who help us operate the website and deliver messages (for example hosting and email delivery). They only process data on our instructions.

Services we use may include: Website hosting; Email delivery.

We may disclose information if required by law.

How long we keep it

We keep enquiry and booking details for as long as needed to provide the service and for a reasonable period afterwards for records, complaints, or legal requirements. You can ask us to delete your data where we are not required to keep it.

Your rights

Under UK GDPR you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Questions about this privacy policy:

Email: machinsdiy@gmail.com

Phone: 01909 473641

3-5 Watson Road, Worksop, S80 2BA, United Kingdom

https://machinsdiy.com